# Spokesafe Help Center

> All the answers. So you can get back to pedalling straight away.

## Nederlands

### General FAQs

- [Wat moet ik doen om lid te worden?](https://help.spokesafe.com/nl/articles/9186011-wat-moet-ik-doen-om-lid-te-worden.md)
- [Mijn telefoonnummer of e-mailadres is al in gebruik](https://help.spokesafe.com/nl/articles/9196920-mijn-telefoonnummer-of-e-mailadres-is-al-in-gebruik.md)
- [Hoe maak ik een Spokesafe-account aan?](https://help.spokesafe.com/nl/articles/9196906-hoe-maak-ik-een-spokesafe-account-aan.md)
- [Foutmelding bij het aanmaken van een Spokesafe-account](https://help.spokesafe.com/nl/articles/9215433-foutmelding-bij-het-aanmaken-van-een-spokesafe-account.md)
- [Contact met ons opnemen](https://help.spokesafe.com/nl/articles/9319137-contact-met-ons-opnemen.md)

## English

### General FAQs

- [What do I need to do to join?](https://help.spokesafe.com/en/articles/9186011-what-do-i-need-to-do-to-join.md)
- [My phone or email is already in use](https://help.spokesafe.com/en/articles/9196920-my-phone-or-email-is-already-in-use.md)
- [How do I create a Spokesafe account?](https://help.spokesafe.com/en/articles/9196906-how-do-i-create-a-spokesafe-account.md)
- [Error when creating a Spokesafe account](https://help.spokesafe.com/en/articles/9215433-error-when-creating-a-spokesafe-account.md): Experiencing an issue when trying to sign up? We'll get you sorted right away.
- [Why does Spokesafe ask for ID Verification?](https://help.spokesafe.com/en/articles/9215513-why-does-spokesafe-ask-for-id-verification.md): Everything you need to know about our ID Verification process.
- [Contact Us](https://help.spokesafe.com/en/articles/9319137-contact-us.md): The best way to contact the Spokesafe team directly.
- [How to change my profile picture?](https://help.spokesafe.com/en/articles/9196790-how-to-change-my-profile-picture.md)
- [How to delete your account](https://help.spokesafe.com/en/articles/9196797-how-to-delete-your-account.md)
- [How to update my personal information](https://help.spokesafe.com/en/articles/9196792-how-to-update-my-personal-information.md): Want to update your email or mobile phone number? Here's how.
- [I can't sign into my account](https://help.spokesafe.com/en/articles/9196777-i-can-t-sign-into-my-account.md)
- [How do I cancel a monthly subscription?](https://help.spokesafe.com/en/articles/9196820-how-do-i-cancel-a-monthly-subscription.md): No longer need a regular spot? Cancelling a subscription is simple.
- [How do I update my payment details?](https://help.spokesafe.com/en/articles/9197001-how-do-i-update-my-payment-details.md): Changed your card? Here's how to add a new payment method.
- [Downloading subscription invoices](https://help.spokesafe.com/en/articles/9216464-downloading-subscription-invoices.md): Where to find your subscription receipts
- [How do I get a receipt for a Daily, Weekly or one-off payment](https://help.spokesafe.com/en/articles/9216541-how-do-i-get-a-receipt-for-a-daily-weekly-or-one-off-payment.md)
- [How do I change my bike profile?](https://help.spokesafe.com/en/articles/9631428-how-do-i-change-my-bike-profile.md): Everything you need to know about updating your bikes profile.
- [Spokesafe Corporate Memberships Explained](https://help.spokesafe.com/en/articles/9820134-spokesafe-corporate-memberships-explained.md): Everything you need to know as a Corporate member at Spokesafe
- [Membership Rules](https://help.spokesafe.com/en/articles/9217178-membership-rules.md): All the rules that we ask everyone to follow to keep our facilities as welcoming as possible.
- [What is your eBike, eCargo bike and eScooter charging policy?](https://help.spokesafe.com/en/articles/9197065-what-is-your-ebike-ecargo-bike-and-escooter-charging-policy.md)
- [Spokesafe Delivery & Courier Driver Policy](https://help.spokesafe.com/en/articles/13169647-spokesafe-delivery-courier-driver-policy.md)

### Parking FAQs

- [When and where is Spokesafe available](https://help.spokesafe.com/en/articles/9215725-when-and-where-is-spokesafe-available.md): See all the parking Hubs, Lockers and Bike Rental locations on our network.
- [Hub Questions](https://help.spokesafe.com/en/articles/9216552-hub-questions.md): Everything you need to know about our Hubs
- [Outdoor Locker Questions](https://help.spokesafe.com/en/articles/9197137-outdoor-locker-questions.md): Everything you need to know about our smart outdoor lockers.
- [Do I need to bring a lock?](https://help.spokesafe.com/en/articles/9197147-do-i-need-to-bring-a-lock.md)
- [I'd like to charge my eBike, eCargo bike, or eScooter battery at your facilities. How do I do this?](https://help.spokesafe.com/en/articles/9197028-i-d-like-to-charge-my-ebike-ecargo-bike-or-escooter-battery-at-your-facilities-how-do-i-do-this.md)
- [How to use two-tier racks](https://help.spokesafe.com/en/articles/9217421-how-to-use-two-tier-racks.md): The upper tier of a two-tier rack can be confusing at first. Here's how they work.
- [Someone is parked in my space!](https://help.spokesafe.com/en/articles/9216988-someone-is-parked-in-my-space.md): Racks are only allocated to one person at Spokesafe - help us track this individual down.
- [What happens if my bike is stolen?](https://help.spokesafe.com/en/articles/9217489-what-happens-if-my-bike-is-stolen.md): If the worst happens, here's what to do.
- [Are there discounts available?](https://help.spokesafe.com/en/articles/9217578-are-there-discounts-available.md)
- [How does the Check Out process work?](https://help.spokesafe.com/en/articles/9474855-how-does-the-check-out-process-work.md): Checking Out of your Daily booking helps more cyclists use the space.
- [What to do if you have accidentally Checked Out of your booking?](https://help.spokesafe.com/en/articles/9638761-what-to-do-if-you-have-accidentally-checked-out-of-your-booking.md): Is your booking no longer appearing because you have Checked Out? Here's what to do
- [Can I book a space in advance?](https://help.spokesafe.com/en/articles/9215590-can-i-book-a-space-in-advance.md): How early can you a book a space at Spokesafe?
- [Can I book multiple days?](https://help.spokesafe.com/en/articles/9215636-can-i-book-multiple-days.md): Staying for longer than a day, but not a week? Easy.
- [How to book multiple spaces](https://help.spokesafe.com/en/articles/9215692-how-to-book-multiple-spaces.md): Booking some spaces for the family or a group of friends? Here's how.
- [How to select a space](https://help.spokesafe.com/en/articles/9215701-how-to-select-a-space.md): How to choose your bike rack when booking
- [How to cancel a booking](https://help.spokesafe.com/en/articles/9215751-how-to-cancel-a-booking.md): Here's how to stop a booking
- [Can I park overnight?](https://help.spokesafe.com/en/articles/9353867-can-i-park-overnight.md): What do if you are parking across multiple days.
- [How to extend my booking](https://help.spokesafe.com/en/articles/9196945-how-to-extend-my-booking.md): Staying out late or delayed getting back? It doesn't matter, we've got your back.
- [Accessing a Hub](https://help.spokesafe.com/en/articles/9185933-accessing-a-hub.md): Tips & tricks to access a Hub on the Spokesafe network.
- [Accessing an Outdoor Locker](https://help.spokesafe.com/en/articles/9185955-accessing-an-outdoor-locker.md): Everything you need to access a Spokesafe Outdoor Locker.
- [Accessing a personal storage locker inside a Hub](https://help.spokesafe.com/en/articles/9185960-accessing-a-personal-storage-locker-inside-a-hub.md): Need a place to store your gloves or helmet inside a Hub? Here's how.
- [How do I access your locations?](https://help.spokesafe.com/en/articles/9197168-how-do-i-access-your-locations.md)
- [How to find your location](https://help.spokesafe.com/en/articles/9216970-how-to-find-your-location.md): Can't find your Hub or Locker?
- [Troubleshooting](https://help.spokesafe.com/en/articles/9319019-troubleshooting.md): How to solve issues that take place in Hubs, Outdoor Lockers and Personal Storage Lockers

### Tutorials & Walkthroughs

- [Spokesafe In-App Walkthrough](https://help.spokesafe.com/en/articles/9217452-spokesafe-in-app-walkthrough.md): A quick once-over to get you started.
- [How to make a booking using the Spokesafe app](https://help.spokesafe.com/en/articles/9265186-how-to-make-a-booking-using-the-spokesafe-app.md): New here? This article explains how to make a booking using the Spokesafe app with a video walkthrough
- [Accessing a Hub: Additional Tips](https://help.spokesafe.com/en/articles/9216633-accessing-a-hub-additional-tips.md): Extra tips & tidbits for accessing a Hub on the Spokesafe network.
- [Accessing an Outdoor Locker: Additional Tips](https://help.spokesafe.com/en/articles/9216813-accessing-an-outdoor-locker-additional-tips.md): Little nuggets of tried & tested extra advice if you are experiencing an issue with an Outdoor Locker.
- [How to use the Spokesafe app to access a Hub or Locker](https://help.spokesafe.com/en/articles/9911848-how-to-use-the-spokesafe-app-to-access-a-hub-or-locker.md): First time using Spokesafe? Give this article a read

### Additional Services

- [Bike servicing & repair FAQs](https://help.spokesafe.com/en/articles/9185879-bike-servicing-repair-faqs.md)
- [Upcoming London bike repair days](https://help.spokesafe.com/en/articles/9185860-upcoming-london-bike-repair-days.md): With bike repair events taking place across the city every month, there's bound to be a spot that suits you.
- [Booking a bike repair service with Fix Your Cycle](https://help.spokesafe.com/en/articles/9185872-booking-a-bike-repair-service-with-fix-your-cycle.md): Does your bike need a brake? Here's how to book your slot in.
- [Fix Your Cycle Repair Service Options](https://help.spokesafe.com/en/articles/9185845-fix-your-cycle-repair-service-options.md): s your bike in need of a brake? Fix Your Cycle have different repair options to suit every bike and budget.
- [Booking a bike repair with Bike Hero](https://help.spokesafe.com/en/articles/9185876-booking-a-bike-repair-with-bike-hero.md): Based in Wokingham & need a repair? We've got you covered.
- [How does the bike rental service work?](https://help.spokesafe.com/en/articles/9220052-how-does-the-bike-rental-service-work.md): Everything you need to know - from what vehicles are on offer, to prices and how to find your bike.

### Locations

- [Ancoats Mobility Hub](https://help.spokesafe.com/en/articles/10806408-ancoats-mobility-hub.md): Access instructions for the secure cycle parking facility at Ancoats Mobility Hub
- [Angel](https://help.spokesafe.com/en/articles/9337318-angel.md): Access instructions for Spokesafe Angel
- [Bike Dock Titanic Quarter](https://help.spokesafe.com/en/articles/9842466-bike-dock-titanic-quarter.md): Everything you need to know to access the Bike Dock Titanic Quarter location.
- [Bracknell Library](https://help.spokesafe.com/en/articles/12179368-bracknell-library.md): Everything you need to know about our lockers in Bracknell Town Centre.
- [Bracknell - Bond Square](https://help.spokesafe.com/en/articles/12179308-bracknell-bond-square.md): Everything you need to know about our Bracknell Bond Square location.
- [Bristol - Portway Park & Ride](https://help.spokesafe.com/en/articles/14468269-bristol-portway-park-ride.md): Everything you need to know about our lockers at Portway Park & Ride.
- [Cardiff - Cardiff Castle](https://help.spokesafe.com/en/articles/11864706-cardiff-cardiff-castle.md): Everything you need to know to access our location just in front of Cardiff Castle.
- [Cardiff - Charles Street](https://help.spokesafe.com/en/articles/12620474-cardiff-charles-street.md)
- [Cardiff - Churchill Way](https://help.spokesafe.com/en/articles/12620278-cardiff-churchill-way.md): Everything you need to know about our location at Churchill Way & North Edward Street.
- [Cardiff - Queens Street](https://help.spokesafe.com/en/articles/12650583-cardiff-queens-street.md): Everything you need to know about our lockers on the East side of Queens Street.
- [Cardiff - Tredegar Street](https://help.spokesafe.com/en/articles/12620314-cardiff-tredegar-street.md): Everything you need to know about our location on Tredegar Street on Cardiff City Centre.
- [Cardiff - Westgate Street](https://help.spokesafe.com/en/articles/12620339-cardiff-westgate-street.md): Everything you need to know about our cycle lockers location on Westgate Street, by the Principality Stadium.
- [Cardiff - Wood Street](https://help.spokesafe.com/en/articles/12620383-cardiff-wood-street.md)
- [Chinatown](https://help.spokesafe.com/en/articles/9337265-chinatown.md): All the access information you need for Spokesafe Chinatown
- [Colchester Secure Bike Park](https://help.spokesafe.com/en/articles/9337347-colchester-secure-bike-park.md): All the access instructions for the Colchester Secure Bike Park
- [Colchester - New Town Bike Hub](https://help.spokesafe.com/en/articles/9337430-colchester-new-town-bike-hub.md): Access instructions for the New Town Bike Rental Hub in Colchester
- [Colchester Town Station](https://help.spokesafe.com/en/articles/10979385-colchester-town-station.md): Everything you need to do when using our secure cycle lockers at Colchester Town station.
- [Covent Garden](https://help.spokesafe.com/en/articles/9337297-covent-garden.md): Access information for Spokesafe Covent Garden
- [Derbion Cycle Hub](https://help.spokesafe.com/en/articles/9337367-derbion-cycle-hub.md): Access instructions for the Derbion Cycle Hub, in Derby.
- [Derby - CycleSecure at Bold Lane Car Park](https://help.spokesafe.com/en/articles/9337359-derby-cyclesecure-at-bold-lane-car-park.md): Access information for CycleSecure at Bold Lane Car Park, Derby.
- [Dolphin Cycle Hub](https://help.spokesafe.com/en/articles/9337378-dolphin-cycle-hub.md): Access instructions and tips for the Dolphin Cycle Hub in Poole.
- [Finsbury Park Cycle Hub](https://help.spokesafe.com/en/articles/9337384-finsbury-park-cycle-hub.md): Access instructions for Finsbury Park Cycle Hub
- [Harrow - Lowlands Cycle Hub](https://help.spokesafe.com/en/articles/11325011-harrow-lowlands-cycle-hub.md): Everything you need to know about Lowlands Cycle Hub in Harrow
- [London Bridge](https://help.spokesafe.com/en/articles/9337304-london-bridge.md): Access information for London Bridge Cycle Hub
- [Loughborough - Market Yard](https://help.spokesafe.com/en/articles/12041020-loughborough-market-yard.md)
- [Loughborough - Loughborough Leisure Centre](https://help.spokesafe.com/en/articles/12058027-loughborough-loughborough-leisure-centre.md): Everything you need to know ahead of your first visit to our cycle lockers at Loughborough Leisure Centre
- [Loughborough Granby Street Car Park North](https://help.spokesafe.com/en/articles/12065683-loughborough-granby-street-car-park-north.md): Everything you need to know about our lockers at the northern part of Granby Street Car Park
- [Loughborough Granby Street Car Park Devonshire Lane](https://help.spokesafe.com/en/articles/12066162-loughborough-granby-street-car-park-devonshire-lane.md): Everything you need to know about our lockers in the middle of Granby Street Car Park, near Devonshire Lane.
- [Loughborough - Southfields Park](https://help.spokesafe.com/en/articles/14303238-loughborough-southfields-park.md): Everything you need to know about our lockers at Southfields Park in Loughborough.
- [Marylebone - 11 Manchester Square](https://help.spokesafe.com/en/articles/11825412-marylebone-11-manchester-square.md): Everything you need to know for accessing the cycle parking at 11 Manchester Square.
- [Mayfair](https://help.spokesafe.com/en/articles/9337257-mayfair.md): Access tips for Spokesafe Mayfair
- [Newport Cycle Hub](https://help.spokesafe.com/en/articles/9337556-newport-cycle-hub.md): Access instructions for the Newport Cycle Hub
- [Oxford Circus](https://help.spokesafe.com/en/articles/9336595-oxford-circus.md): Access tips for Spokesafe Oxford Circus Please note that the car park this hub was located in closed on the 1st July. Therefore this location is no longer open.
- [Sheffield - The Moor Cycle Hub](https://help.spokesafe.com/en/articles/9573252-sheffield-the-moor-cycle-hub.md): Everything you need to know about Sheffield City Centre's first 24/7 cycle parking facility.
- [Southside Shopping Centre, Wandsworth](https://help.spokesafe.com/en/articles/9337325-southside-shopping-centre-wandsworth.md): Access information for the Southside Shopping Centre Cycle Hub
- [Soho](https://help.spokesafe.com/en/articles/9337241-soho.md): Access tips for Spokesafe Soho
- [Soho - 7 Berwick Street](https://help.spokesafe.com/en/articles/14182328-soho-7-berwick-street.md): Everything you need to know about our partnership with Workpad at their 7 Berwick Street location in Soho.
- [South Glos - Lyde Green Park & Ride](https://help.spokesafe.com/en/articles/14482749-south-glos-lyde-green-park-ride.md)
- [South Glos - Abbeywood Retail](https://help.spokesafe.com/en/articles/14469419-south-glos-abbeywood-retail.md): How to find our lockers by Abbeywood Retail Park in Bristol
- [South Glos - Church Road](https://help.spokesafe.com/en/articles/14482697-south-glos-church-road.md): Everything you need to know about our lockers on Church Road in Filton, Bristol.
- [St James's Park - 22 Kings Street](https://help.spokesafe.com/en/articles/9772841-st-james-s-park-22-kings-street.md): All the access information for our location at 22 Kings Street.
- [Stevenage Railway North](https://help.spokesafe.com/en/articles/9337583-stevenage-railway-north.md): Access instructions for the Stevenage Railway North Secure Cycle Parking Hub.
- [UWE - Cycle Lockers](https://help.spokesafe.com/en/articles/10010376-uwe-cycle-lockers.md): Everything you need to know for accessing our lockers on the University of West England Frenchay Campus in Bristol
- [Waterloo Lower Marsh](https://help.spokesafe.com/en/articles/9337692-waterloo-lower-marsh.md): Access instructions for our lockers at Waterloo.
- [Wembley - Humphry Repton Lane](https://help.spokesafe.com/en/articles/9337897-wembley-humphry-repton-lane.md): Access instructions for our Humphry Repton Lane location at Wembley.
- [Wokingham - Carnival Hub](https://help.spokesafe.com/en/articles/9337983-wokingham-carnival-hub.md): Access instructions for the Spokesafe lockers at the Carnival Hub leisure centre in Wokingham.
- [Wokingham - Denmark Street Car Park](https://help.spokesafe.com/en/articles/9338029-wokingham-denmark-street-car-park.md)
- [Wembley - Walters Walk](https://help.spokesafe.com/en/articles/9337943-wembley-walters-walk.md): Access instructions for Spokesafe lockers at Wembley Walters Walk.
- [Windsor - Stovell Road Cycle Parking](https://help.spokesafe.com/en/articles/9367716-windsor-stovell-road-cycle-parking.md): Everything you need to know about the Stovell Road Cycle Parking hub in Windsor

## Français

### FAQ générales

- [Que dois-je faire pour rejoindre?](https://help.spokesafe.com/fr/articles/9186011-que-dois-je-faire-pour-rejoindre.md)
- [Mon téléphone ou mon e-mail est déjà utilisé](https://help.spokesafe.com/fr/articles/9196920-mon-telephone-ou-mon-e-mail-est-deja-utilise.md)
- [Comment créer un compte Spokesafe?](https://help.spokesafe.com/fr/articles/9196906-comment-creer-un-compte-spokesafe.md)
- [Erreur lors de la création d’un compte Spokesafe](https://help.spokesafe.com/fr/articles/9215433-erreur-lors-de-la-creation-d-un-compte-spokesafe.md): Vous rencontrez un problème lors de l’inscription ? Nous allons régler cela immédiatement.
- [Pourquoi Spokesafe demande une vérification d’identité?](https://help.spokesafe.com/fr/articles/9215513-pourquoi-spokesafe-demande-une-verification-d-identite.md): Tout ce que vous devez savoir sur notre processus de vérification d’identité.
- [Contactez-nous](https://help.spokesafe.com/fr/articles/9319137-contactez-nous.md): La meilleure façon de contacter directement l’équipe Spokesafe.
- [Comment changer ma photo de profil ?](https://help.spokesafe.com/fr/articles/9196790-comment-changer-ma-photo-de-profil.md)
- [Comment supprimer votre compte](https://help.spokesafe.com/fr/articles/9196797-comment-supprimer-votre-compte.md)
- [Comment mettre à jour mes informations personnelles](https://help.spokesafe.com/fr/articles/9196792-comment-mettre-a-jour-mes-informations-personnelles.md): Vous souhaitez mettre à jour votre adresse e-mail ou votre numéro de téléphone portable ? Voici comment faire.
- [Je n’arrive pas à me connecter à mon compte](https://help.spokesafe.com/fr/articles/9196777-je-n-arrive-pas-a-me-connecter-a-mon-compte.md)
- [Comment annuler un abonnement mensuel ?](https://help.spokesafe.com/fr/articles/9196820-comment-annuler-un-abonnement-mensuel.md): Vous n’avez plus besoin d’une place régulière ? L’annulation d’un abonnement est simple.
- [Comment mettre à jour mes informations de paiement ?](https://help.spokesafe.com/fr/articles/9197001-comment-mettre-a-jour-mes-informations-de-paiement.md): Vous avez changé de carte ? Voici comment ajouter un nouveau moyen de paiement.
- [Téléchargement des factures d’abonnement](https://help.spokesafe.com/fr/articles/9216464-telechargement-des-factures-d-abonnement.md): Où trouver vos reçus d’abonnement
- [Comment obtenir un reçu pour un paiement journalier, hebdomadaire ou ponctuel](https://help.spokesafe.com/fr/articles/9216541-comment-obtenir-un-recu-pour-un-paiement-journalier-hebdomadaire-ou-ponctuel.md)
- [Comment modifier le profil de mon vélo ?](https://help.spokesafe.com/fr/articles/9631428-comment-modifier-le-profil-de-mon-velo.md): Tout ce que vous devez savoir pour mettre à jour le profil de votre vélo.
- [Explication des adhésions d'entreprise Spokesafe](https://help.spokesafe.com/fr/articles/9820134-explication-des-adhesions-d-entreprise-spokesafe.md)
- [Règles d’adhésion](https://help.spokesafe.com/fr/articles/9217178-regles-d-adhesion.md): Toutes les règles que nous demandons à chacun de suivre afin de garder nos installations aussi accueillantes que possible.
- [Quelle est votre politique de recharge pour les vélos électriques, vélos cargo électriques et trottinettes électriques ?](https://help.spokesafe.com/fr/articles/9197065-quelle-est-votre-politique-de-recharge-pour-les-velos-electriques-velos-cargo-electriques-et-trottinettes-electriques.md)

### Parking FAQs

- [Quand et où Spokesafe est-il disponible](https://help.spokesafe.com/fr/articles/9215725-quand-et-ou-spokesafe-est-il-disponible.md): Découvrez tous les Hubs de stationnement, consignes et points de location de vélos de notre réseau.
- [Questions sur les Hubs](https://help.spokesafe.com/fr/articles/9216552-questions-sur-les-hubs.md)
- [Questions sur les casiers extérieurs](https://help.spokesafe.com/fr/articles/9197137-questions-sur-les-casiers-exterieurs.md)
- [Ai-je besoin d'apporter un cadenas ?](https://help.spokesafe.com/fr/articles/9197147-ai-je-besoin-d-apporter-un-cadenas.md)
- [Je souhaite recharger la batterie de mon vélo électrique, vélo cargo ou trottinette électrique dans vos installations. Comment puis-je faire cela ?](https://help.spokesafe.com/fr/articles/9197028-je-souhaite-recharger-la-batterie-de-mon-velo-electrique-velo-cargo-ou-trottinette-electrique-dans-vos-installations-comment-puis-je-faire-cela.md)
- [Comment utiliser les supports à deux niveaux](https://help.spokesafe.com/fr/articles/9217421-comment-utiliser-les-supports-a-deux-niveaux.md)
- [Quelqu'un est garé dans mon espace !](https://help.spokesafe.com/fr/articles/9216988-quelqu-un-est-gare-dans-mon-espace.md)
- [Que se passe-t-il si mon vélo est volé ?](https://help.spokesafe.com/fr/articles/9217489-que-se-passe-t-il-si-mon-velo-est-vole.md)
- [Y a-t-il des réductions disponibles ?](https://help.spokesafe.com/fr/articles/9217578-y-a-t-il-des-reductions-disponibles.md)
- [Comment fonctionne le processus de départ ?](https://help.spokesafe.com/fr/articles/9474855-comment-fonctionne-le-processus-de-depart.md)
- [Que faire si vous avez accidentellement terminé votre réservation ?](https://help.spokesafe.com/fr/articles/9638761-que-faire-si-vous-avez-accidentellement-termine-votre-reservation.md)
- [Accéder à un casier extérieur](https://help.spokesafe.com/fr/articles/9185955-acceder-a-un-casier-exterieur.md)

### Tutoriels & guides pratiques

- [Guide interactif dans l'application Spokesafe](https://help.spokesafe.com/fr/articles/9217452-guide-interactif-dans-l-application-spokesafe.md)
- [Comment effectuer une réservation via l’application Spokesafe](https://help.spokesafe.com/fr/articles/9265186-comment-effectuer-une-reservation-via-l-application-spokesafe.md): Nouveau ici ? Cet article explique comment effectuer une réservation via l’application Spokesafe avec une vidéo explicative.
- [Accéder à un hub: conseils supplémentaires](https://help.spokesafe.com/fr/articles/9216633-acceder-a-un-hub-conseils-supplementaires.md): Astuces et petits conseils supplémentaires pour accéder à un hub sur le réseau Spokesafe.
- [Accéder à un casier extérieur : conseils supplémentaires](https://help.spokesafe.com/fr/articles/9216813-acceder-a-un-casier-exterieur-conseils-supplementaires.md): Petites astuces éprouvées supplémentaires si vous rencontrez un problème avec un casier extérieur.
- [Comment utiliser l'application Spokesafe pour accéder à un Hub ou un Casier](https://help.spokesafe.com/fr/articles/9911848-comment-utiliser-l-application-spokesafe-pour-acceder-a-un-hub-ou-un-casier.md)

### Locations

- [Chinatown](https://help.spokesafe.com/fr/articles/9337265-chinatown.md): Toutes les informations d’accès dont vous avez besoin pour Spokesafe Chinatown.